Help Center
How can we help?
Find step-by-step guides, troubleshooting tips, and answers to common questions about ManyReach.
Getting Started
Connect your Instagram account, create your first automation, and learn the basics of ManyReach.
4 articles
Features & How-Tos
Set up keyword triggers, comment-to-DM flows, story replies, email collection, and more.
6 articles
Troubleshooting
Fix common issues with automations, connections, DM delivery, and rate limits.
4 articles
Billing & Account
Manage credits, understand pricing, workspace settings, and account deletion.
3 articles
Compliance & Safety
Learn how ManyReach keeps your Instagram account safe, complies with Instagram ToS, and handles your data.
3 articles
Popular Articles
Step-by-step guides teams open most often.
How to Create Your First Automation
Build your first automation with triggers, keywords, optional gates, and your DM message.
How to Set Up Keyword Triggers
Add keywords so ManyReach sends DMs when followers comment or message specific words.
Why Is My Automation Not Triggering?
Debug automations that stopped firing: account, token, keywords, and trigger type.
Is ManyReach Safe for My Instagram Account?
Meta-approved official API usage. No password sharing, no browser bots.
Frequently Asked Questions
Quick answers about ManyReach, pricing, and Instagram DM automation.
Is ManyReach free to use?▼
Yes. You can start free with included credits to run automations. No credit card is required to create an account and connect Instagram.
Does ManyReach work with Meta's official API?▼
Yes. ManyReach is built on Meta's official Instagram Graph API. There is no browser automation or unofficial scraping. Your account stays within platform rules.
How do I connect my Instagram account?▼
Sign up, open Connect Instagram in your dashboard, and complete Meta's authorization flow. You need an Instagram Business or Creator account linked to a Facebook Page.
Can I stop paying anytime?▼
Yes. ManyReach uses credit packs, not a forced monthly subscription. Buy credits when you need them. Unused automations pause when credits run out until you top up.
What happens if I run out of credits?▼
Automations pause until you purchase more credits. Your automations, contacts, and settings are not deleted. Check usage in Settings > Billing.
Still need help?
Contact support