Comment-to-DM
Fires when someone comments on a selected post, reel, your next post, or any post/reel depending on scope. Best for link requests on content.
Story Reply
Fires when someone reacts to or replies to your story within the 24-hour story window. Best for limited-time offers and story CTAs.
Keyword DM Reply
Fires when someone sends you a DM containing your keyword. Best for inbound requests and DM-only campaigns.
How to choose
- Use Comment-to-DM when your CTA is on posts and Reels.
- Use Story Reply when your CTA is on Stories.
- Use Keyword DM Reply when people already DM you first.
How to get better results with this feature
The strongest results usually come from matching the feature to a clear goal. If your goal is lead generation, use the article to design a simple flow that captures interest quickly. If your goal is engagement, focus on a prompt or CTA that encourages replies and comments.
ManyReach works best when you keep the user journey short. A good setup usually includes one trigger, one message, one next step, and one measurable outcome. That keeps the experience easy to follow and easier to improve over time.
Once the flow is live, watch for the language your audience uses in comments or DMs. That feedback often reveals what to say next, what to automate, and where your content should go deeper on the next article.
- Use a clear keyword or trigger that matches the article topic.
- Keep the first DM short, helpful, and action-oriented.
- Review replies, clicks, and conversions after the flow goes live.
- Update the wording if the audience asks the same question in a different way.
Common mistakes to avoid
The most common issue is making the setup too broad. If one automation tries to do too many things, the message becomes vague and the conversion rate drops. It is usually better to build one very specific flow and then create a second one for the next use case.
Another common mistake is forgetting the follow-up. ManyReach can deliver the first DM, but the page, link, or offer behind it still has to be clear and mobile-friendly. A strong message plus a weak landing page will still underperform.
A third mistake is treating the article like the endpoint instead of the start of a workflow. The best help content should lead to a stronger setup, a better CTA, or a new automation that keeps working after the page is closed.